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July 1st, 2007
Dear SSMNET customer, ABOUT METROPROVIDER
MetroProvider is your locally owned Internet Service Provider, ISP, based in Minneapolis MN. MetroProvider is focused on providing affordable, high quality Internet services to Businesses and Residents of MN. MetroProvider offers all the same services that SSMNET provided... and more! And this is accomplished at the same prices you are paying now. For more information on MetroProvider, please visit their web site at http://www.metroprovider.com. WHAT THIS MEANS TO SSMNET CUSTOMERS
With every purchase of a company there are changes. We feel that you will quickly see the improvements that will come as a result of this purchase of SSMNET. These include: Improved SupportSupport is the first and most notable improvement you will see with this change. MetroProvider's support team is available to support your questions 7AM to 10PM every day of the week... even on holidays! MetroProvider's support team excels in providing you the support you need in a friendly and professional manner. SSMNET's Web Design department has been acquired by MetroProvider, so our Web Design and Hosting customers can expect to speak with the same people when they call for help with their web site. Improved ServicesYou will see an immediate improvement on email services. MetroProvider provides world-class email service including improved Spam and virus blocking capabilities. Accessing and managing your email will also be vastly improved. Hosting and collocation customers will also benefit from a highly trained and experienced staff who are dedicated to keeping MetroProvider's services running smoothly. More Available ServicesHigh Speed Internet Access! Many of you have asked us if we offer high-speed internet access and up to this point we have not been able to provide this service. MetroProvider currently provides high speed access via DSL and in some locations City-Wide Wi-Fi! Call MetroProvider for more information on these exciting product line additions. Business servicesMetroProvider is able to provide our corporate customers with a wide variety of new services and improved support. High speed business class internet access, VOIP phone systems and Network Consulting are just a few. For more information about these available business services, please contact Chad Pederson at 763-235-3002. Billing InformationIn addition many of you are asking about how billing and payments will be handled. Starting July 1st, 2007 your bills will come to you from MetroProvider. If you pay by check, please remit your payments to our P.O. Box at: Metro Provider If you pay by credit card, the line item on your monthly statement will read: Metro Provider 612-548-3060 Term and conditions CONTACT US FOR MORE INFORMATION
We are excited about being able to better serve you now that we have merged with MetroProvider. If you have any questions or concerns about your account now that SSMNET has been acquired, please feel free to contact us by email at support@ssm.net. Thanks!Stephen Schletty |